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Technical Support Freelancer

354 0 Updated: 07/05/2024 21:28:56 Listed: 07/07/2021 Report WEB ID: 225

Doha
Mr
Support Services
Male
RJS0116

Worked in Film and TV for many years in different roles, I became a specialist on the postproduction area. Certified in Avid as Instructor and Support Representative, I jumped into Premiere as a need from my customers and been with it for years. Experienced problem solver, calm and effective, with wide knowledge of the technology used in Postproduction for ediitng and finishing. 

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

For more details you can call: 22221432

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