Customer Service Associate Freelancer

Proficient in all MS Windows & Office Applications, CRM, MS Visio, MS project & ERP's, Medical claims management, Data analysis & MIS reports, profound database management skills, Customer-oriented, excellent communication, presentation, and interpersonal skills, Data entry with 100% accuracy, an expert in all data entry tasks.

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

For more details you can call: 11112442